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Sunday, March 3, 2024

Sheikh Ahmed visits Federal Authority

Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, the Second Deputy Ruler of Dubai, recently visited the Customer Happiness Centres of the Federal Authority for Identity, Citizenship, Customs, and Port Security in Al Barsha and Al Rashidiya. Both centres achieved a remarkable 6-star rating in the 2023 evaluation under the Government Global Star Rating System for Services in the UAE. Sheikh Ahmed emphasized the UAE’s commitment to providing world-class government services aligned with the nation’s goal of achieving leading living standards and enhancing customer happiness through seamless digital solutions. During the visit, His Highness unveiled plaques displaying the 6-star ratings and commended the dedicated efforts of the teams, praising the Authority for continually improving services in line with leadership directives and international standards. The 2023 evaluation results, announced by Sheikh Mohammed bin Rashid Al Maktoum in November, covered 124 government service channels across various platforms.

(Courtesy WAM)

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